Alderman Moreno Serving Our Community, Every Day

Alderman Moreno

Serving Our Community, Every Day

Latest Articles

The Faces Behind the Office: How Precinct Captains and Community Liaisons Get Things Done in Your Ward
Constituent Services

The Faces Behind the Office: How Precinct Captains and Community Liaisons Get Things Done in Your Ward

Your alderman's name may be on the ballot, but a dedicated network of precinct captains, community liaisons, and ward-level organizers quietly powers the work of local governance every single day. Understanding who these individuals are—and how to reach them—can dramatically change how quickly your concerns get addressed. This is the guide to the people you didn't know you needed to know.
Open Records, Open Government: How to Unlock the Data Your Ward Already Keeps on Your Behalf
Constituent Services

Open Records, Open Government: How to Unlock the Data Your Ward Already Keeps on Your Behalf

Most residents have no idea that detailed records of service requests, complaints, and neighborhood issues filed within their ward are legally accessible to the public. This guide walks you through exactly what data exists, how to request it, and how to use it strategically to hold your local government accountable before small problems become expensive crises.
Stuck in the System: Why Your 311 Request Is Going Nowhere—And How to Force It Forward
Constituent Services

Stuck in the System: Why Your 311 Request Is Going Nowhere—And How to Force It Forward

Thousands of service requests flow through Chicago's 311 system every week, yet some are resolved within days while others sit untouched for months. Understanding why that disparity exists—and what levers residents can actually pull—is the difference between a fixed pothole and a permanent frustration. This office has spent considerable time mapping the mechanics of that system so you don't have to learn them the hard way.
Out of Sight, Out of Budget: How Unreported Infrastructure Problems Vanish From City Maintenance Schedules
Constituent Services

Out of Sight, Out of Budget: How Unreported Infrastructure Problems Vanish From City Maintenance Schedules

Many residents assume that city officials already know about every crumbling curb, flooded underpass, or broken streetlight in their neighborhood. In reality, the municipal maintenance system is almost entirely complaint-driven—and the streets that stay quiet are the streets that get left behind. This guide explains exactly how the reporting pipeline works, where requests disappear, and what you can do to make sure your block is never forgotten again.
Don't Wait for a Crisis: The Constituent Services Your Alderman's Office Offers Right Now
Constituent Services

Don't Wait for a Crisis: The Constituent Services Your Alderman's Office Offers Right Now

Most residents reach out to their alderman's office only after a problem has spiraled out of control—a flooded basement, a stalled permit, a business license caught in bureaucratic limbo. But this office provides a wide range of services year-round that can prevent those crises from developing in the first place. Here is what you should know, and when to use it.
Not All Streets Are Created Equal: The Hidden Calculus Behind Road Repair Priorities
Policy & Legislation

Not All Streets Are Created Equal: The Hidden Calculus Behind Road Repair Priorities

When a pothole swallows your tire on a Tuesday morning, the frustration is immediate and personal. But the question of why that hole existed for eighteen months while a street three miles away was repaved last spring is a political question—and the answer reveals more about power than pavement. This investigation pulls back the curtain on how repair decisions get made, who benefits, and what residents can do when the system isn't working for their block.
The People Behind the Process: How City Staff Shape Your Neighborhood—and How to Work With Them
Constituent Services

The People Behind the Process: How City Staff Shape Your Neighborhood—and How to Work With Them

Every pothole filled, every permit approved, and every streetlight restored begins not with a vote at City Hall but with a municipal employee doing their job. Understanding who these professionals are—and how to engage them directly—can dramatically shorten the distance between your complaint and a real solution. This guide introduces the human infrastructure that keeps our ward running.
Approved Before You Knew It Existed: How Zoning Variances Slip Through—And How Residents Can Fight Back
Policy & Legislation

Approved Before You Knew It Existed: How Zoning Variances Slip Through—And How Residents Can Fight Back

Across our ward, development projects have been approved through zoning variances and special-use permits with little more than a legal notice buried in a newspaper. This investigation exposes how those processes work, where community input gets sidelined, and what every resident needs to know to make their voice count before the concrete is poured.
Follow the Money: A Resident's Field Guide to Decoding Your Ward's Municipal Budget
Constituent Services

Follow the Money: A Resident's Field Guide to Decoding Your Ward's Municipal Budget

Municipal budget documents can feel like a foreign language, but they contain the clearest picture of what your alderman actually prioritizes — not just what they promise. This guide walks you through the line items, discretionary funds, and hearing procedures that determine how every dollar in your ward gets spent. Equipped with this knowledge, you can walk into any budget hearing ready to ask the questions that matter.
The Honest Guide to Aldermanic Power: What This Office Can Deliver, What It Cannot, and Why the Distinction Matters
Policy & Legislation

The Honest Guide to Aldermanic Power: What This Office Can Deliver, What It Cannot, and Why the Distinction Matters

Aldermanic offices are often misunderstood — simultaneously blamed for problems outside their authority and underutilized for the significant services they can genuinely provide. This guide offers a frank accounting of what your alderman's office can accomplish on your behalf, where the limits of local power begin, and how understanding that boundary makes you a more effective advocate for your community.
Where Do Street Repair Requests Go? A Ward-Level Investigation Into the City's Infrastructure Pipeline
Constituent Services

Where Do Street Repair Requests Go? A Ward-Level Investigation Into the City's Infrastructure Pipeline

Residents across our ward submit infrastructure complaints every day, only to watch their requests vanish into a bureaucratic silence that can stretch on for months. This investigation traces the actual path of a street repair request through Chicago's departmental maze, identifies the specific chokepoints that delay resolution, and arms you with the insider knowledge needed to keep your complaint moving forward.
The True Price of Neglect: How Crumbling Infrastructure Quietly Drains Your Family's Budget
Policy & Legislation

The True Price of Neglect: How Crumbling Infrastructure Quietly Drains Your Family's Budget

Every pothole, failing water main, and crumbling sidewalk carries a hidden invoice—one that gets billed directly to residents through vehicle damage, rising insurance premiums, and declining property values. This piece examines the hard economic evidence behind infrastructure neglect and makes the case for why sustained public investment is not government spending; it is cost avoidance.
Beyond the Ballot Box: A Resident's Toolkit for Keeping Your Alderman Honest Year-Round
Constituent Services

Beyond the Ballot Box: A Resident's Toolkit for Keeping Your Alderman Honest Year-Round

Elections happen once every few years, but accountability should be a daily practice. This guide equips residents with concrete, actionable tools to track voting records, monitor campaign promises, and engage directly with their alderman's office—ensuring representation that works for the community, not just at campaign time.
If Your Neighbor's Roof Is Caving In, Your Block Is Already Affected
Constituent Services

If Your Neighbor's Roof Is Caving In, Your Block Is Already Affected

Housing code violations don't stay contained to a single property—they ripple outward, depressing property values, attracting crime, and signaling to investors that a neighborhood can be exploited. This guide walks you through exactly how to identify common violations in our ward and what to do when you find them.
The Slow Drain: How Deferred Maintenance on Forgotten Infrastructure Is Quietly Costing Our Ward
Policy & Legislation

The Slow Drain: How Deferred Maintenance on Forgotten Infrastructure Is Quietly Costing Our Ward

Potholes get the headlines, but it is the broken streetlight on the alley behind your home, the clogged storm drain that floods your basement every spring, and the bus shelter missing its roof panel for the third consecutive winter that quietly erode quality of life and economic opportunity. This piece examines how deferred maintenance compounds into crisis—and what residents can do to change the calculus.
Who Decides How Your Tax Dollars Are Spent—And How to Make Sure Your Ward Gets Its Fair Share
Policy & Legislation

Who Decides How Your Tax Dollars Are Spent—And How to Make Sure Your Ward Gets Its Fair Share

The municipal budget is one of the most consequential documents your local government produces each year, yet most residents never read a single page of it. This piece breaks down how Chicago's budget process works, where ward-level funding decisions are made, and why community input before the fiscal year begins is the single most powerful tool residents have for shaping the services they receive.
From Cracked Sidewalks to City Hall: A Resident's Roadmap for Getting Infrastructure Fixed
Constituent Services

From Cracked Sidewalks to City Hall: A Resident's Roadmap for Getting Infrastructure Fixed

Neighborhood infrastructure problems do not have to linger for months or years without resolution. This guide walks you through the precise steps our office uses to transform a single resident complaint into documented city action—with real examples from our ward. When you know what information officials need, your voice carries significantly more weight.
Your City Hall Survival Guide: How to Cut Through the Red Tape and Get Results
Constituent Services

Your City Hall Survival Guide: How to Cut Through the Red Tape and Get Results

Navigating municipal government can feel overwhelming, but with the right knowledge and the right advocate in your corner, you can get real results. Alderman Moreno's office has helped hundreds of residents resolve issues ranging from dangerous potholes to code violations — and this guide will show you exactly how to do the same. Learn the insider roadmap to making City Hall work for you.
The 2024 Agenda: Five Fights That Will Define Our Ward — And Why Your Voice Matters
Policy & Legislation

The 2024 Agenda: Five Fights That Will Define Our Ward — And Why Your Voice Matters

From expanding affordable housing to strengthening protections for small business owners, Alderman Moreno has entered 2024 with a focused and ambitious legislative agenda. These five priorities were shaped by direct conversations with constituents, and they reflect the challenges our community faces right now. Here is what is at stake, what action is underway, and how you can become part of the solution.